• Home
  • Articles
    • Front Page
    • General Interest
    • Special Interests
    • Snippets
    • Mayoral Notes
    • Letters to the Editor
  • Competitions
    • Sydney Royal Easter Show Giveaway
  • Our Community
    • Our People
    • Question of the Week
    • Jobs in the Central West
    • Be Seen
    • What’s On
  • Special Interests
    • Women In Business
    • Rural Round Up
    • My Place
    • Health & Wellbeing
    • Loving Local Living
    • Just a Short Drive
    • Real Estate
  • Sports
    • Bowls
    • Cricket
    • Equestrian
    • Footy Tips
    • Golf
    • Netball
    • Rugby League
    • Rugby Union
    • Soccer
    • Touch Football
  • Contact Us
    • Contact Page
    • Advertise with us
    • Testimonials
    • Submit an Article
    • Subscribe to the Parkes Phoenix

Parkes Phoenix

Home » Conflict Resolution process

Conflict Resolution process

Complaint Resolution Process

Complaint Resolution Principles

When engaging in complaint resolution all staff, management and executives will be expected to meet their role requirements of following all policies, procedures and legal obligations while representing the business. These requirements and principles include, but are not limited to…

• Following best practice communication standards of engaging with fellow employees, customers and community members with warmth and empathy
• Practicing non-defensive, astute, creative, decisive, firm and resilience responses to complaints
• Proactively seek editorial review from a colleague, editor, manager or executive before responding to the complainant
• Maintain transparent, accurate, trackable records by utilising the approved recording process and systems
• Respond to the complainant in a timely manner (within 24 hours of complaint being received)

Word & Pixel Perfection Pty Ltd will:
• Provide templates, processes and procedures to staff and management to resolve complaints effectively
• Provide ongoing training and feedback on complaint resolution
• Follow all legislative and best practice methodology to resolve any complaints
• Continue to evolve and improve their resolution practices based on risk assessment and feedback
• Regularly analyse complaint data to identify trends or opportunities to improve work processes
• Provide annual reports on complaints received and resolved to monitor and improve work processes and track community interaction

Latest Print Editions

Click here to download the recent issue (314) of The Parkes Phoenix (2.2MB PDF) – 1st July 2022

STAY CONNECTED

The Parkes Phoenix would like to thank you, our Facebook friends, for your continued support and readership!

SEARCH THE PHOENIX

Recent Articles

  • News From PSCB July 1, 2022
  • One Night Outside To Help Homeless July 1, 2022
  • Top Chamber Music Outfit To Play In Parkes July 1, 2022
  • Snippets… July 1, 2022
  • Dire Health Care Situation Inspires Hannah July 1, 2022

CONTACT THE PHOENIX

Address
7/113-127 Rankin Street, Forbes NSW 2871

Editorial Phone –  0403 080 085
 editor@parkesphoenix.com.au

Sales Phone – 0476 110 953
sales@parkesphoenix.com.au

View our Privacy Policy.
View our Conflict Resolution Process.
View our Ethics and Complaints Policy.
Want to advertise with us?
Information on our Community Promotions.

Submit an Article

We are always looking for new articles of interest to the local community.

Please feel free to submit an article for possible inclusion in a future issue.

To submit an article, click here to use our online article submission form.

Recieve the Phoenix via email

* indicates required

Copyright © 2022 · Website setup by WebSysMan