Parkes Shire Council launched a new customer request system this week to make it easier to access services, report issues and raise requests around the clock.
This means customers will now be able to receive updates about the progress of their requests and easily track their status online in real-time.
“Council’s new online customer request system reflects our vision of becoming a more contemporary, connected and customer-focused organisation, and our commitment to putting our residents at the centre of everything we do,” said Parkes Shire Mayor Cr Ken Keith OAM.
“The COVID pandemic has prompted businesses to rethink how they deliver services and make it easier to connect with their customers, and local government is no different,” he said.
According to Council’s Director Customer, Corporate Services and Economy Cian Middleton customers will be able to log requests and report issues at www.parkes.nsw.gov.au following the system’s launch on Monday.
“In the last 12 months, Council received on average 351 requests per month through nine different channels. Our new platform aims to streamline the process, making it quicker and easier for residents to report an issue, request a service or information, or provide feedback,” Cian said.
“There are over 150 request options to choose from, so whether you have an issue with a bin, a footpath or you want to report a fallen tree, you are now able to do it online.
“Customers can also attach photos or documents and are able to utilise a mapping tool to pinpoint the exact location of issues requiring attention.
“Those residents who would prefer to speak to one of our staff on the phone or in person can still contact our Customer Service Centre on 6861 2373 or visit us at 2 Cecile Street.”