Up to 93% of patients treated in the Western Region gave very high ratings of their experience of care.
According to the Bureau of Health Information’s 2021 Adult Admitted Patient Survey almost all patients treated at Western New South Wales Local Health District (WNSWLHD) hospitals rated the overall care they received as ‘very good’ or ‘good’.
More than 1,300 respondents from across the district provided positive feedback on the safe, high-quality care they received.
The dedicated health professionals in the district received very high ratings from their patients. Nearly all surveyed patients (95%) rated the doctors who treated them as ‘very good’ or ‘good’. A similar proportion of patients (96%) rated the nurses who treated them as ‘very good’ or ‘good’.
Mark Spittal, WNSWLHD Chief Executive welcomed the findings and thanked patients for their feedback.
“My gratitude to our staff who adapted to the challenges the pandemic presented – as well as their continued dedication to delivering patient-first care – cannot be understated.”
Forbes Health Service performed very strongly where nine in 10 patients (92%) rated their treating doctors as ‘very good’ or ‘good’. Almost all patients (99%) rated their treating nurses as ‘very good’ or ‘good’.
Between mid-2012 and mid-2022 the Western New South Wales Local Health District increased its workforce by an additional 701 full time equivalent staff – an increase of 14.6% including 136 more doctors, 216 more nurses and midwives, and 143 more allied health staff.